Data Deletion Request

InfinityDesk respects your right to privacy and complies fully with Meta Platform policies, the GDPR, and other applicable data protection regulations.

If you would like to request the permanent deletion of your personal data that has been processed through InfinityDesk, please follow the steps outlined below. All requests are handled securely and confidentially.

Send an email from your registered email address to our data team:

We will acknowledge your request within 72 hours and begin the verification process.

Upon successful identity verification, we will permanently delete the following data associated with your account:

• Account profile information (name, email, company details)
• Connected WhatsApp metadata (Business ID, phone number ID, access tokens)
• Message history and conversation threads stored in InfinityDesk
• Ticket records, attachments, and customer communication data
• Call logs and CDR records linked to your account
• Any related identifiers, tokens, or settings tied to your account

During this period you may continue to use InfinityDesk. Deletion will not affect your access until the process is complete, unless you request immediate account termination.

Certain data may be retained even after a deletion request in the following circumstances:

• Data required to comply with applicable legal or regulatory obligations
• Billing and invoice records retained for statutory accounting purposes (typically 7 years)
• Data required to resolve outstanding disputes or enforce contractual agreements
• Anonymised, aggregated data that cannot be linked back to you as an individual

We will notify you of any data that cannot be deleted and the reason for retention.

For any questions about the data deletion process or your privacy rights, contact our team directly:

We aim to respond to all privacy-related enquiries within 72 hours during business days.